Frequently Asked Questions - FAQ

» Q: The lead-time is:
• A: If you want use our exited Kiod Argan warehouse package brand , the lead-time is 3 working days. If you need Your own Customization private label Service, the lead-time is 10 business working days.
This leads time is due to our policy of production only on demand to keep our product fresh .

» Q: What are your terms of payment?
• A: By T/T Payment (50% deposit, balance paid off after order is ready to shipper out).

» Q: Who are you selling to? Where are your main markets?
• A: Our main markets include USA, England, Indonesia , Sweden, Switzerland, Malaysia, UAE , Nigeria etc.

» Q: How does your factory do regarding quality control?
• A: Quality matters is our Priorities at Kiod Argan we always attach great importance to quality controlling from the very beginning to the very ends and we are by certified Ecocert green life . 1). All materials are carefully detail in handling the , printing of packaging materials , production process, packing process 2). Quality Control Department is especially responsible for quality checking in each process.

» Q:How can you guarantee that all material you used is environmental-friendly; 2) . Could I get some samples?
• A: 1) We exercise strict control over the purchase of raw material, experimental detection, production process and the inspection of the finished product.

• A: 2) We humbly request you to try our argan oil and others products sample before you place your bulk order is free of charge to try it please note that you are responsible for shipping cost to send out the sample and we assure you that you would be in a great pleasure with the results .

» Q: Benefits for hair ?
• A: The great strength of Argan oil is its versatility. For centuries Moroccan women have used it to protect, moisturize and strengthen their hair, skin, nails, feet, and more. It can be used on its own, applied directly, or it can be combined with existing beauty products as an additional super-ingredient to maximize their effectiveness.

» Q: What payment methods do you accept?
• A: We accept Credit card, Bank Transfer .

» Q: Does your product contain Sulfates (SLS), parabens, glutens, artificial fragrances, chemical dyes, and harsh chemicals?
• A: All our products are free of harsh chemicals and contain only the purest natural ingredients that come along without anything else added . It is free of SLS (all forms of sulfates), parabens, glutens, artificial fragrances & chemical dyes.

» Q: Is kiod argan oil unscented?
• A: Due to the natural cold press process, which is done by hand, there remains a slight nutty scent that is related to argan oil. Although the scent is not strong or overpowering, it allows the customer to know that this is the pure oil form that is sure to work on all skin types. Because Kiod Argan only produce the purest form of argan oil, the scent varies from batch to batch depending upon which argan tree was used to produce the oil.

Q: What is the difference between scented and unscented argan oil?
• A: Unscented oil goes through a deodorization process that removes the natural scent associated with argan oil. Although some claim that there is no difference in effectiveness, we believe that the product in its purest form will naturally have a slight scent. The deodorization process removes the scent along with many important nutrients that makes argan oil so great in the first place.

» Q: Why do we use color glass bottles while others companies use plastic bottle?
• A: The attention and care that goes along with providing a premium brand cannot be compromised for the sake of cost savings and profiteering. Brown, blue green glass bottles provide the best protection from light sources that may damage the oil's sensitive nature. Translucent plastic bottles may be easier to ship and handle but the damaging exposure to plastic and harmful light can taint the product leaving it ineffective.
Packaging must not only be attractive to our target market, but it must also be functional for transportation and storage of the product, our argan oil packaging is user-friendly and convenient for our customers.

Our packaging is first and foremost designed to protect our customer investment. We use only the highest quality materials to ensure that your product is never compromised – packaging is specifically developed to resist damage during shipping and storage as our standard quality matters in everything we doing.

» Q: Are there any side effects?
• A: There are no proven side effects with the use of Kiod argan oil products. As with any of our organic natural cosmetic products indicated for (external use only), please avoid contact with eyes. Not for internal use.